Vicom Services - Priority Service Agreements

The process of servicing your test equipment normally entails obtaining quotes, obtaining internal approval of the work, raising of purchase orders, and the paying of invoices. All of these steps contribute to delays, and increased costs.A Priority Service Agreement (PSA) reduces turnaround times, servicing costs, and your own internal costs, for the period of the agreement.These multi-year, tiered agreements offer :

• Simple service initiation with a click or a phone call.

• The removal of quotes.

• The removal of approval delays.

• The removal of raising new purchase orders.

• The removal of separate invoicing.

• Priority Calibration to maintain the equipment as per manufacturers specifications

Contact us today to minimise downtime, reduce costs, and ensure peak performance of your instruments, with a Vicom Priority Service Agreement. 

Want To Reduce Your Calibration Costs ?

The Bronze Agreement includes :

• Calibration at manufacturers recommend intervals.

• Typically 15% savings on calibration costs over five years.

• ANSI/NCSL Z540 or ISO17025 Compliant Calibrations*.

• NATA accredited calibrations available on many units.*

• Installation of firmware updates as appropriate.

* Please check with Vicom for the standard that applies to your unit.

Want To Reduce Your Calibration Costs ?

Want To Control Your Repair Costs ?

The Silver Agreement includes :

• Calibration at manufacturers recommend intervals.

• Typically 15% savings on calibration costs over five years.

• ANSI/NCSL Z540 or ISO17025 Compliant Calibrations*.

• NATA accredited calibrations available on many units.*

• Installation of firmware updates as appropriate.

• Replacement of main and NVRAM batteries as required.

• Repairs to maintain the equipment to manufacturer specifications.**

* Please check with Vicom for the standard that applies to your unit.

** Excludes misuse, cosmetic, and physical damage.

Want To Reduce Your Calibration Costs ?

Want To Control Your Repair Costs ?

Want To Have Loan Unit Available ?

The Gold Agreement includes :

• Calibration at manufacturers recommend intervals.

• Typically 15% savings on calibration costs over five years

• ANSI/NCSL Z540 or ISO17025 Compliant Calibrations*.

• NATA accredited calibrations available on many units.*

• Installation of firmware updates as appropriate.

• Replacement of main and NVRAM batteries as required.

• Repairs to maintain the equipment to manufacturer specifications.**

• Next on bench Calibration scheme.

• Next on bench Repair scheme.

• Loan unit.

* Please check with Vicom for the standard that applies to your unit.

** Excludes misuse, cosmetic, and physical damage.