Vicom Services - Priority Service Agreements

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Have a problem with a unit serviced by Vicom.

• Calibration traceable to the applicable national or international standards, performed at manufacturers recommended intervals during the validity of this agreement. A full calibration report will be provided with each item of equipment upon completion.

• Adjustments needed to bring the hardware within specification is included.

• Vicom will provide update the firmware as appropriate. The term “update” refers to modifications, patches, security fixes and bug fixes to firmware that are generally available, for no additional fee.

• Freight from Vicom to the customers nominated address.

• Unless via prior agreement, accessories for the test equipment.

• Firmware updates that include modifications enhancements, or upgrades to firmware that add functionality or performance, or which are licensed separately for an additional fee.

• Freight from customer to Vicom.

•  Repairs to bring the equipment to full working order.

• The equipment has been physically damaged by fire, water, smoke, chemicals, radiation or by any other means.

• The equipment has been subjected to misuse.

• The equipment has been modified, repaired, or otherwise tampered with or seals removed or broken during the validity of this Agreement other than by an authorised employee of Vicom.

• Parts in the equipment are found to be missing.

• Faults in the equipment were in existence at the commencement of this Agreement.

• Painting or metal or panel restoration is required.

• Unless via prior agreement, accessories for the test equipment.